1. Introduction
DoorTix ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our ticket concierge service.
2. Information We Collect
Information You Provide:
- Account information (email address, name)
- Event preferences and ticket requests
- Payment information (processed securely via Stripe)
- Communication with our support team
Information We Automatically Collect:
- Device information and browser type
- IP address and general location
- Usage data and interaction with our platform
- Cookies and similar technologies
3. How We Use Your Information
- To provide our ticket concierge service
- To process payments and fulfill ticket requests
- To communicate with you about your requests
- To improve our services and user experience
- To send service-related notifications
- To prevent fraud and ensure security
4. Information Sharing
We share your information only as necessary to provide our services:
- Payment Processors: Stripe processes your payment information securely. We do not store your full card details.
- Ticket Platforms: Your email is shared with ticket platforms (e.g., Ticketmaster) to facilitate ticket transfers.
- Service Providers: Third parties who help us operate our platform (hosting, analytics).
- Legal Requirements: When required by law or to protect our rights.
We do not sell your personal information to third parties for marketing purposes.
5. Data Security
- All data transmitted is encrypted using HTTPS/TLS.
- Payment information is handled by Stripe, a PCI-compliant payment processor.
- We implement access controls to limit who can access your data.
- We regularly review and update our security practices.
6. Data Retention
We retain your information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data by contacting us or using the account deletion feature in your account settings.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict certain processing
- Data portability
- Withdraw consent where processing is based on consent
To exercise these rights, contact us at privacy@doortix.com.
8. Cookies
We use cookies and similar technologies to improve your experience. For detailed information, see our Cookie Policy.
9. Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect information from children under 13. If you believe we have collected such information, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or through our platform. Continued use of our services after changes constitutes acceptance.
11. Contact Us
For privacy-related questions or to exercise your rights, contact us at: privacy@doortix.com