100% Buyer Protection
Every ticket purchased through DoorTix is guaranteed
When you use DoorTix to find and purchase tickets, you're protected by our comprehensive Buyer Guarantee. We work with trusted marketplaces and stand behind every purchase.
What We Guarantee
Valid Tickets
Every ticket is authentic and valid for entry. If your tickets don't work at the venue due to validity issues, we'll provide a full refund or comparable replacement tickets.
On-Time Delivery
You'll receive your tickets before the event. If we can't deliver on time due to an issue on our end, you'll receive a full refund.
Accurate Listings
Tickets will be in the section and row specified. If your actual seats differ significantly from what was listed, we'll make it right.
Price Protection
We'll never charge more than your maximum price. If we find tickets below your cap, you pay the lower price.
How We Protect You
Verified Sources
We only purchase from trusted marketplaces with their own guarantee programs.
Secure Transfers
Tickets are transferred through official platform tools for maximum security.
We Have Your Back
If something goes wrong, our team will work tirelessly to make it right.
What's Not Covered
For transparency, here's what falls outside our guarantee:
- Change of mind or inability to attend (tickets are non-refundable once purchased)
- Venue policies or restrictions (age limits, re-entry policies, etc.)
- Event postponements (your tickets typically remain valid for the new date)
- Issues arising from incorrect information provided by you (wrong email, etc.)
Need to file a claim?
Contact our support team with your order details and we'll resolve the issue promptly.
Contact Support